TERMS AND CONDITIONS

Our opening hours are 9am - 10pm Mon-Thurs; 9am - 6pm Fri-Sat; 10am - 6pm on Sun.

The times you have booked are your total access times. Therefore, please ensure that your booking slot covers the time it will take for you to get in and set up, then to pack the room down and exit the studio.

Users are responsible for their own timekeeping and will be relied upon to exit their studio at the allotted time
Adding additional time to a confirmed booking on the day of the event is subject to availability and is not guaranteed.

Invoices must be paid within 30 days of receipt, or in advance of studio usage - whichever is soonest.
Payments can be made by bank transfer or credit/debit card either over the phone or in the centre.
‘Block hires’ require a 50% deposit to confirm the booking, with the remaining 50% to be paid 4 weeks in advance of the hire dates.
Monthly payment plans can be arranged for ‘Regular hires’.

If you need to cancel a booking, notice must be given in writing. Refunds and/or credit are subject to the following schedule:

If cancelled more than 4 weeks in advance of the hire dates, a full refund or credit note may be issued.
If cancelled within 3 or 4 weeks in advance of the hire dates, a 50% credit note may be issued, but refunds will not be possible.
If cancelled within/less than 2 weeks of the start of the hire, no refund or credit note will be possible.
ODAC will always endeavour to fulfill client obligations, but reserves the right to cancel any hire or refuse entry.
ODAC reserves the right to halt or cancel any booking deemed to be unsuitable for our centre, offensive or unsafe.
Moving confirmed bookings to an alternative date is at the discretion of ODAC Management.

Open flames and smoke machines/hazers are not permitted throughout the centre, as they agitate the very sensitive smoke detectors (this includes birthday cake candles and tealights). The use of steamers should be checked with Reception in advance in case these also trigger the alarm.
Use of amplified/percussive instruments requires advance permission from management and should be sought at time of booking.
Where necessary, ODAC reserves the right to move bookings between like-for-like sized spaces as required. It is not possible to reserve a specific studio (with the exception of the Premium Spaces, Office Spaces, and Casting Studios).
We are a dry hire centre and do not offer room setups.
Equipment requested in advance will be placed in the room for the user’s convenience, but not set up by a member of the ODAC team.
There are a number of chairs and tables provided in each room. These should not be removed without prior consultation with the ODAC team. Additional tables and chairs can be requested at the time of making the booking.
Equipment can only be guaranteed if requested in advance and is subject to availability.
Damage to equipment or facilities should be reported to Reception in the first instance, and compensation may be sought as appropriate.

Please ensure you have a designated fire safety lead with your group. If this isn’t you, please share this with the relevant person. They will be responsible for ensuring all of your group are accounted for in the unlikely event of a fire.
If instructed by either a member of staff, or the fire alarm system itself, pease evacuate the building immediately.
The muster point is at Regent’s Place Plaza which is a 1 minute walk from our building (see map)
We endeavour to ensure all groups with specific access requirements are on the ground floor, so please let us know ahead of your booking.

Outside catering may be brought into the building, though we respectfully request consideration of other users when making your catering choices, as smells can permeate the entire building.

Use of the ODAC kitchen is available to all users of the centre, including the fridge, microwave, crockery and cutlery. All items must be returned to the kitchen and properly cleaned or loaded into the dishwasher.

Our cleaning team will take care of removing all rubbish from the studios. Should you require additional bin liners during your session, please do not hesitate to let us know.
Any issues with the cleanliness of the centre studios or any of our facilities should be reported to Reception in the first instance, so we can rectify this.

Storage on site is very limited and discretionary upon request. Any items stored in the locked shared storage area are left at the owner’s own risk.
All group leaders are responsible for their own attendees, and should support the Diorama team in the exit of their group in the event of an evacuation.
All groups must have their own Public Liability Insurance, and ODAC reserves the right to request a certificate of proof.
Group leaders are responsible for the health and safety of their members.

Please note that all Under 18s must be accompanied by a responsible adult at all times when inside the centre.